About BAKO Shuttle Service
Your trusted partner in premium transportation services across KwaZulu-Natal
Our Goal and Purpose
Vision
To become KwaZulu-Natal’s most trusted, women-led shuttle and corporate travel partner, blending legacy service values with innovation and safety.
Mission
To deliver premium, customer-centric mobility that supports business, tourism, and community travel needs, anchored in excellence, trust, and empowerment.
Our Story
BAKO Shuttle Services is a proudly South African, female-owned transport company built on legacy, trust, and service excellence.
Established in 2024 by Sphindiwe Khanyile, BAKO Shuttle Services continues a family journey that began over five decades ago in Pietermaritzburg. In the 1970s, her late father, Mr Bako Khanyile, launched a small shuttle operation with a single VW Kombi, transporting workers and scholars from KwaShange into the city. Through ethical business practices, reliability, and a strong commitment to community mobility, the business grew into a respected family-run enterprise providing staff transport to major retail centres across Pietermaritzburg.
Inspired by this entrepreneurial foundation, Sphindiwe Khanyile has transformed BAKO Shuttle Services into a professionally managed transport provider that meets the evolving needs of today’s corporate and tourism markets. While remaining grounded in its community-focused origins, the company now delivers safe, efficient, and dependable mobility solutions across KwaZulu-Natal.
Guided by our core values: BAKO “CARES” (Customer-centred, Accountable, Reliable, Excellence, and Safety), we remain committed to delivering connectivity solutions for people and businesses with the same dedication that inspired our beginnings.
Our Values
BAKO CARES
Customer-Centred
We put our customers at the heart of everything we do. We strive to deliver a seamless, courteous, and dependable travel experience that respects our customers’ time, comfort, and needs.
Accountable
We take full responsibility for our service, our vehicles, and our commitments. We are punctual, transparent, and dependable, holding ourselves accountable for safety, reliability, and service excellence.
Reliable
We deliver on our promises. Our customers can trust Bako Shuttle to operate on schedule, maintain high vehicle standards, and provide consistent service, every trip, every time.
Excellence
We pursue excellence in operations, safety, and customer experience. Through continuous improvement, professional conduct, and well-maintained vehicles, we aim to exceed expectations rather than merely meet them.
Safety
We prioritise the well-being of our passengers, drivers, and communities through responsible driving, regular vehicle inspections, and strict adherence to road transport standards.