TICKET BOOKING

• Customers to book shuttle service through our on-line platform available 24/7.
• Booking confirmation will be sent via email and/or SMS.
• Infants 2 years or younger travel free of charge on the lap.
• Children aged 2-3 years must be in a car seat as required by Law. Bako Shuttle Services provides a car seat free of charge – prior arrangement to be made.
• No unaccompanied children under the age of 12 years will be carried.
• Tickets are not transferable and are valid for use only by the persons to whom they are issued and for the date and time shown thereon.
• It is the passenger’s responsibility to ensure that the correct information is shown on the ticket.
• Allow 3 hours (International flights) and 2 hours (Domestic flights) on departure and arrival times when making a booking.
• Ticket changes done within 24 hours before departure will result in the issue of a replacement ticket and admin fee of R50,00 per respective change.

PAYMENT POLICY

• Full payment is required at the time of booking and booking confirmation is subject to bank payment confirmation on our system.
• We accept major credit cards, debit cards, and online payment methods. Cash payments ARE NOT accepted for any of our bookings

CANCELLATION POLICY

• Cancelled bookings are non-refundable when done less than 24 hours before departure.
• Cancellation prior to 24 hours before departure will be kept as credit for rebooking later by the traveller. Cancellation will result in an admin fee of R 50.
• Any increase in the cost / price of the ticket will be on the account of the passenger, payable immediately on making the re-booking.
• Tickets are valid ONLY for the schedule, date and time for which purchased.
• A R50.00 rebooking fee is applicable when making changes to the ticket.

REFUNDS

• No refund on tickets. Tickets will be kept on credit for three months provided the cancellation is done 24 hours prior to departure time.
• In the event of emergency cancellations (as a result of death or hospitalisations of the passenger), a refund back to the method of payment will be issued upon the receipt of the necessary supporting documentation.
• If a direct family member of a passenger (mother, father, or child) is hospitalised or passes away, 50% of the booking will be refunded to a travel voucher valid for three months upon receipt of required documentation within two weeks of the booked ticket.

ARRIVAL AND DEPARTURE TIMES

• Customers must be at the designated pick-up location at least 15 minutes before the scheduled departure time.
• Any seat not filled within 5 minutes prior to the scheduled departure time may be offered for sale to standby passengers.
• Should you fail to check-in within the allocated time prior to scheduled departure or board at the stipulated time, you will be regarded as a no-show and will forfeit your seat as well as the fare that is allocated to that leg of your reservation. A no-show is not entitled to a refund

BOARDING

• Each passenger is expected to board with their issued ticket and ID card/ birth certificate or another legitimate form of identification (drivers license). No passenger will be allowed to travel should they not have the required documentation.

BAGGAGE AND LUGGAGE

• Each passenger is allowed one standard-sized suitcase Weight: 20kg and one carry-on bag per person that must fit unto your lap.
• Bako Shuttle Service reserves the right to refuse the carriage of luggage which does not comply with these conditions.
• Extra luggage is allowed at a fee only by prior arrangement.
• Bako Shuttle Service is not responsible whatsoever for loss or damage to passenger’s luggage or personal property.
• Bako Shuttle Service provides passenger liability insurance in case of an accident caused by Bako Shuttle Service. However, insurance of passenger’s property or luggage is the passenger’s responsibility.
• Additional luggage or oversized items must be declared at the time of booking and may incur extra fees.
• Bako Shuttle Service is not liable for fragile or perishable items, items having a special value such as money, jewellery, precious metals, computers, cellular phones, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples, whether such baggage was handed over to a member of our staff.
• Our company is not responsible for lost or damaged luggage.

SMOKING/DRINKING ALCOHOL

• Smoking, drinking alcohol and the use of drugs are strictly prohibited in our vehicles. Failure to comply with the policy will have you instructed to disembark immediately or at the nearest stop.

PETS

• No animals will be allowed on the coaches with exception of a trained guide dog accompanying a blind passenger.

GENERAL 

• Bako Shuttle Service will make every effort to keep to the current published timetable, but services may be affected by road, weather or other conditions beyond Bako Shuttle Service’s control. Bako Shuttle Service will therefore not accept liability for any costs incurred by passengers under such circumstances.
• Bako Shuttle Service reserves the right to revise coach allocations without notice.
• Bako Shuttle Service reserves the right to cancel any of its services for whatever reason without notice. Under no circumstances will any liability be accepted for losses incurred by pre-booked passengers.
• Bako Shuttle Service insurance is only liable for passengers where Bako Shuttle Service was at fault.
• Bako Shuttle Service reserves the right to refuse the consumption of alcohol on its shuttles, or not to undertake the conveyance of any passengers who enters the vehicle whilst intoxicated.
• All fares and schedules are subject to change without notice.

FLIGHTS DELAYS & TIGHT CONNECTIONS

• When booking online it is important to leave at least 90 minutes extra for connection purposes, booking tight connections is at the passenger’s own risk and Bako Shuttle Service cannot be held responsible. To ensure a prompt departure for all passengers, our service departs as scheduled and cannot be delayed for late arrivals.

   

CONDUCT AND SAFETY

• Passengers are expected to behave respectfully towards drivers and fellow passengers. Disruptive behaviour, smoking, and alcohol consumption are not permitted in the vehicle. The company reserves the right to refuse service to individuals who violate these rules.

SERVICE DISRUPTIONS

• In case of unforeseen delays due to weather, traffic, or mechanical issues, the company will notify customers as soon as possible through SMS and provide alternative solutions where applicable. Compensation for delays is not guaranteed.

CONTACT AND SUPPORT

• For any inquiries or assistance regarding bookings, cancellations, or other concerns, please contact our customer service team via email or phone during business hours

By booking a service with BAKO Shuttle Service, you agree to adhere to the terms outlined in this policy.